Shipping Policy

Thank you for shopping with TESWAY!

We are committed to providing reliable and efficient shipping services to ensure that your order arrives safely and on time.

This Shipping Policy applies to orders placed through our official US website: teswaybike.com.

Please review the following information regarding shipping destinations, shipping methods, shipping costs, processing times, and delivery estimates.

1. Shipping Destinations

TESWAY currently provides shipping services to eligible addresses within the contiguous United States (48 states and Washington, D.C.).

Supported Shipping Areas:

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, and Washington, D.C.

Non-Shipping Areas:

We currently do not offer direct shipping to:

• Alaska and Hawaii

• Puerto Rico and the U.S. Virgin Islands

• Guam, American Samoa, and the Northern Mariana Islands

• Federated States of Micronesia, Marshall Islands, and Palau

• APO, FPO, and DPO military addresses

• Other remote or unsupported delivery locations

If you are unsure whether your address is eligible for delivery, please contact support@teswaybike.com before placing your order.

2. Shipping Methods

TESWAY works with established shipping carriers to provide safe and reliable delivery services.

The shipping carrier may vary depending on the product type, package size, delivery address, and warehouse availability.

E-Bikes:

• FedEx

• UPS

Accessories and Small Packages:

• USPS

• FedEx or UPS, when applicable

TESWAY reserves the right to select the most appropriate shipping carrier based on the shipment requirements.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

3. Shipping Costs

Free Shipping

TESWAY offers FREE standard shipping on eligible orders within our supported US delivery areas.

This includes:

• TESWAY electric bikes

• E-bike accessories
  

There is no additional standard shipping fee for eligible orders shipped to supported addresses within the contiguous United States.

Special Shipping Arrangements

Additional shipping charges may apply to special shipping requests, oversized items, expedited shipping, or delivery arrangements outside our standard shipping services.

If additional shipping charges are required, we will inform you before arranging the shipment.

4. Order Processing and Shipping Time

Orders are generally processed after payment confirmation.

Our warehouse operates Monday through Friday, excluding public holidays.

Shipping Information	Estimated Time
Order Processing Time	1–3 business days
Shipping Transit Time	5–7 business days
Total Estimated Delivery Time	6–10 business days
Standard Shipping Cost	FREE
Shipping Carriers	FedEx / UPS / USPS

Order Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Shipping Transit Time

After dispatch, standard shipping usually takes 5–7 business days, depending on your location and the shipping carrier.

Total Estimated Delivery Time

The estimated total delivery time is 6–10 business days, including order processing and transportation.

Please note that these are estimated delivery times, not guaranteed delivery dates.

Delivery times may vary due to weather conditions, carrier delays, holidays, warehouse operations, or other unforeseen circumstances.

5. Pre-Order and Out-of-Stock Items

For pre-order products or items that are temporarily out of stock, the estimated shipping date will be provided on the product page or communicated by our customer support team.

Pre-order items will be shipped once the products arrive at our warehouse and are ready for dispatch.

Please note that estimated restocking and shipping dates may change due to production schedules, transportation arrangements, or customs clearance.

If your order includes both in-stock and pre-order items, they may be shipped separately.

If you have any questions about product availability or estimated shipping dates, please contact support@teswaybike.com.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier information.

You can track your package through the shipping carrier's official website.

Please Note:

• Tracking information may take 48–72 hours to update after shipment.

• Tracking updates may be delayed during weekends, holidays, or peak shipping periods.

• Some orders may be shipped in multiple packages with separate tracking numbers.

If your tracking information is unavailable or has not updated after 72 hours, please contact us at support@teswaybike.com.

Our customer support team will assist you in checking the shipment status with the carrier.

7. Shipping Delays

While we make every effort to ensure timely delivery, shipping delays may occasionally occur due to circumstances beyond our control.

Possible causes include:

• Severe weather or natural disasters

• Carrier transportation delays

• High shipping volumes during holidays or promotional events

• Warehouse processing delays

• Supply chain disruptions

• Incorrect or incomplete shipping information

• Other unforeseen logistics issues

If your order is delayed beyond the estimated delivery timeframe, please contact us at support@teswaybike.com.

We will work with the shipping carrier to investigate the situation and provide updates as soon as possible.

8. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully verify the following details before completing your purchase:

• Recipient's full name

• Street address and apartment or unit number, if applicable

• City, state, and ZIP code

• Contact phone number

• Email address

Incorrect or incomplete shipping information may result in delivery delays, failed deliveries, or additional shipping charges.

If you notice an error in your shipping address, please contact us immediately at support@teswaybike.com.

We will do our best to update your information before shipment.

Once an order has been shipped, address changes cannot be guaranteed.

9. Order Cancellations and Changes

Before Shipment

Customers may request the following changes before an order has been shipped:

• Order cancellation

• Shipping address changes

• Product model or color changes, subject to availability

No additional fees will be charged for eligible order changes or cancellations made before shipment.

If an order is canceled before shipment, a full refund will be issued to the original payment method.

After Shipment

Once an order has been shipped, we cannot guarantee that it can be canceled, intercepted, or modified.

If you wish to return an order after shipment, please contact our customer support team and follow our Return & Refund Policy.

Refused Delivery

If a customer refuses delivery for personal reasons and the package is returned to our warehouse, the order will be treated as a customer-initiated return.

A US$200 shipping fee will be deducted from the refund to cover transportation costs.

If the delivery is refused due to a verified TESWAY shipping error or product issue, the customer will not be responsible for return shipping fees.

For more information, please refer to our Return & Refund Policy:

https://www.teswaybike.com/pages/return-refund-policy

10. Damaged Packages or Products

We carefully inspect and package our products before shipment to help ensure they arrive in good condition.

If your package arrives with visible damage, please take photos of the packaging and inspect the product carefully.

If you discover any damage to the product, please contact us at support@teswaybike.com and provide:

• Your order number

• Photos of the damaged packaging

• Photos or videos showing the product damage

• A description of the issue

Our customer support team will review the information and assist you with an appropriate solution.

For verified shipping damage or product issues caused by TESWAY, customers will not be responsible for return shipping costs.

11. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

1. Check around your delivery location.

2. Confirm whether a family member, neighbor, or building reception has accepted the package.

3. Review the delivery confirmation and tracking information provided by the carrier.

4. Contact our customer support team if the package still cannot be located.

If a package is lost during transportation, please contact support@teswaybike.com.

We will assist you in investigating the issue with the shipping carrier and determine the appropriate resolution based on the investigation results.

12. Taxes and Duties

Prices displayed on our official US website include applicable taxes and duties as stated in our pricing policy.

Customers will not be charged additional import duties for standard domestic shipments from our US warehouses.

Any applicable charges for special shipping arrangements will be disclosed before the shipment is arranged.

13. Multiple Shipments

Some orders may be shipped in multiple packages due to product size, warehouse availability, or shipping requirements.

For example, an e-bike and its accessories may arrive separately.

If your order is shipped in multiple packages, separate tracking numbers may be provided.

Please do not be concerned if all items do not arrive on the same day.

If you have questions about a missing item, please contact our customer support team.

14. Returns and Exchanges

If you need to return or exchange a product, please contact our customer support team before shipping it back.

All returns must follow our Return & Refund Policy.

Return & Refund Policy:

https://www.teswaybike.com/pages/return-refund-policy

Please do not return products without prior authorization from TESWAY.

Our customer support team will provide the appropriate return address and shipping instructions.

15. Contact Us

If you have any questions about shipping methods, shipping costs, delivery times, tracking information, or order status, please contact us.

TESWAY Customer Support

Website: https://teswaybike.com/

Email: support@teswaybike.com

Customer Service Hours:

Monday–Friday: 8:00 AM – 5:00 PM Eastern Time

Saturday–Sunday: 9:00 AM – 6:00 PM Eastern Time

We appreciate your trust in TESWAY and are committed to providing reliable shipping services and responsive customer support.